Pushkar Mahadev Trust
1. GENERAL POLICY OVERVIEW
Pushkar Mahadev Trust (PMT) is a non-profit organization working to promote social, spiritual, and environmental causes. We are committed to maintaining transparency, accountability, and ethical standards in all our financial transactions, including donations received via our official website, in person events, or any other authorized channels.
This Refund Policy outlines the circumstances under which a refund may or may not be granted and aims to protect the interests of both the donor and the Trust
2. NATURE OF DONATIONS
All donations made to PMT are voluntary contributions towards our registered charitable activities and missions. Donations once made are generally considered final and non-refundable, as they are used for ongoing or upcoming public-benefit projects that rely on continuity of funding
3. NON-REFUNDABLE DONATIONS
PMT follows a strict "No Refund" policy for the majority of donations received unless a valid and justifiable reason is presented within the allowed timeframe (explained in Section 5 below). Donations made via UPI, debit/credit cards, net banking, cheque, or cash are non-refundable except under rare extenuating circumstances.
- This includes:
- General donations towards trust funds or causes
- Online fundraising campaign contributions
- Temple or festival contributions
- Donations made through CSR partnerships
- Donations made at awareness drives, stalls, or events
4. EXCEPTIONS FOR REFUNDS
A refund request may be considered ONLY under the following circumstances:
- Duplicate Transactions: If the donor unintentionally makes a duplicate payment, we will process a refund of the duplicate amount after due verification.
- Error in Payment Amount: If the donation amount was entered incorrectly (e.g., an extra zero or digit added), and the donor contacts us immediately.
- Fraudulent Transactions: If your bank or card was charged without your authorization and verified as fraud.
- Technical Glitches: In case of failed transactions where the money is debited from the donor’s account but not received by PMT
5. REFUND REQUEST PROCESS
To initiate a refund request, the donor must contact us via email at
info@pushkarmahadevtrust.org within 7 calendar days from the date of donation.
Please include the following details:
- Full name of donor
- Date and mode of donation
- Amount donated
- Transaction ID or reference number
- Reason for refund request
- Scanned copy of the receipt (if issued)
- Requests will only be processed if all required information is furnished
6. REVIEW AND VERIFICATION
Once a refund request is received:
- The PMT finance team will review the request and verify its authenticity.
- In case of ambiguity, we may request additional documents or information.
- We will inform you of the approval or rejection of your refund request within 10 working days of receiving the complete request
7. REFUND METHOD
If your refund is approved:
- The amount will be refunded to the original payment method only.
- If paid via online gateway, it will reflect in 7–10 business days.
- If paid via cheque or cash, a refund via bank transfer or cheque may be issued after verifying identity.
- PMT shall not be responsible for any delay or loss due to incorrect bank/account details provided by the donor
8. CANCELLATION OF RECURRING DONATIONS
If you’ve signed up for monthly or recurring donations, you may cancel future transactions by:
- Logging into the payment gateway account and canceling the mandate
- Writing to us at least 7 working days before the next scheduled deduction
- Note: Amounts already deducted for previous months are non-refundable
9. TAX DEDUCTION CERTIFICATES (80G)
- Once an 80G tax-exemption certificate is issued to the donor, PMT is not liable to refund the donation amount under any circumstances unless fraud, duplicate transaction, or unauthorized charge is established
10. CSR PARTNERSHIPS & SPONSORSHIPS
Refunds related to corporate CSR contributions, grants, or event sponsorships will be governed by the respective Memorandum of Understanding (MoU) signed between PMT and the donor company.
- In general:
- Refunds are not permitted unless contractually agreed upon in writing.
- CSR funds utilized for community development or infrastructure cannot be refunded
11. LIABILITY LIMITATION
- PMT shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of goodwill, business disruption, or inaccurate tax reporting due to refund issues.
- Our liability is limited strictly to the donation amount under dispute
12. CHANGES TO THIS POLICY
As a user of our website, you have the right to:
- We reserve the right to amend this Refund Policy at any time without prior notice. Updates will be posted on our official website, and continued use of our donation services after such updates will constitute agreement to the revised policy
13. CONTACT FOR REFUND INQUIRIES
- For refund-related queries or disputes, please contact: Pushkar Mahadev Trust (Regd.)
Plot No. 21, Faizabad Road, Matiyari, Chinhat
Lucknow, Uttar Pradesh – 226028
Phone: +91-9794282777
Email: info@pushkarmahadevtrust.org
